Return & Refund Policy

At EbonyMonique.com, we are committed to your satisfaction with every purchase. If you are not completely satisfied with your order, We offer a 7-days return policy, which means you have 7 days after receiving your item to request a return or exchange.

Returns

You may return eligible items within 7 days of the delivery date for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as intimate apparel, sale, couture  or personalized items, are not  eligible for return due to hygiene or customization reasons.


Initiating a Return


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can customers return your products?

To start a return, please contact us at shop@ebonymonique.com


Return Address : PO Box 14513 ,Detroit ,Michigan 48214,United states


If your return is accepted, we’ll send you the return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What is the restocking fee?

  • No restocking fee on regular items, 10% fee on Couture collection

What is the return or exchange shipping fee?

  • Customer pays Shipping fee

Cancellation Fee 10% Policy

At EbonyMonique.com, we understand that circumstances may arise where you need to cancel an order from our couture collection. To cover administrative costs and processing fees associated with cancellations, we have implemented a cancellation fee of 10% for orders placed on our couture collection items.

Cancellation Process

if you wish to cancel an order from our couture collection, please follow these steps:

  1. Contact our customer service team as soon as possible at shop@ebonymonique.com to request a cancellation.
  2. Provide your order details, including the order number and the specific item(s) you wish to cancel.
  3. Once your cancellation request is received and processed, we will calculate the cancellation fee, which will be 10% of the total purchase price of the item(s) from the couture collection.
  4. The cancellation fee will be deducted from the refund amount, and the remaining balance will be refunded to the original form of payment used for the purchase.

Exceptions

Please note that the cancellation fee policy applies specifically to orders from our couture collection. Standard cancellation policies may apply to other products available on our website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at shop@ebonymonique.com
For More Details:

Ebony Monique
Address : PO Box 14513 ,Detroit ,Michigan 48214,United states
Email: shop@ebonymonique.com
Call Us: +1 313-648-5713

Thank you for choosing EbonyMonique.com. We appreciate your business!