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Refund policy

Returns & Refunds

Last updated: October 22, 2026

At Ebony Monique, every piece is chosen to help you show up bold, beautiful and unstoppable. If something isn't quite right, here is exactly how returns work.

Your 14-day return window

You have 14 days from the date your order is delivered (as shown in your tracking) to request a return. If your order arrives in more than one package, the 14 days start on the day each package is delivered. This applies to full-price items and to sale items (except Couture, below).

What can be returned

To be accepted, your item must be:

  • Unworn, unwashed and unaltered, in the same condition you received it
  • Tags still attached
  • Free of makeup, perfume, deodorant, pet hair and stains
  • Bought directly from ebonymonique.com, with your order number or proof of purchase

You may open the package and try your piece on; the original packaging does not need to be unopened. Please send the item back with any packaging and accessories it came with.

Final sale items (cannot be returned)

  • Couture Collection items are final sale and cannot be returned or exchanged.
  • Intimate apparel (for hygiene reasons)
  • Personalized or custom-made items

Final sale items can still be replaced or refunded if they arrive damaged, defective or wrong (see below).

How to start a return

  1. Email us at shop@ebonymonique.com within 14 days of delivery with your order number, the item(s) you are returning and the reason.
  2. We reply within 24 hours with a Return Authorization (RA) number, the return address and instructions.
  3. Pack the item securely, write your RA number on the package, and ship it with a trackable shipping method.

Please don't mail anything back before you receive your RA number. Packages sent without one can't be accepted.

Return shipping

  • Changed your mind, or the size didn't work? You cover the cost of return shipping.
  • Our mistake (damaged, defective or wrong item)? We cover return shipping.

Restocking fees

There are no restocking fees.

Refunds

After your return arrives, we inspect it and email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 10–14 business days. Your bank or card issuer may need a few extra days to post the refund. If the original payment method is no longer available, we will issue store credit.

Exchanges

The fastest way to get a different size or color is to return the original item using the steps above and place a new order for the piece you want.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email shop@ebonymonique.com within 14 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or a full refund, and we cover return shipping.

Cancellations

You can cancel within 24 hours of purchase for a full refund. Email shop@ebonymonique.com with your order number.

Questions?

We reply to every message within 24 hours.

Ebony Monique LLC
Mailing address: PO Box 14513, Detroit, Michigan 48214, United States
Email: shop@ebonymonique.com
Call Us: +1 313-489-2089