Política de reembolso

Return And Refund Policies

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return or exchange.


If the product is the customized product like customized couture, or custom made, it's no refund or return without quality problems. no returns on sale items ALL sale items Final!!!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can customers return your products?

  • In Store

To start a return, please contact us at shop@ebonymonique.com
Return Address : PO Box 14513 ,Detroit ,Michigan 48214,United states

What is the restocking fee?

  • Restocking Fee 10%

What is the return or exchange shipping fee?

  • Customer pays for Shipping

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  shop@ebonymonique.com

For More Details:

Ebony Monique
Address : PO Box 14513 ,Detroit ,Michigan 48214,United states
Email: shop@ebonymonique.com
Call Us: +1 313-648-5713