Heart Pendant Custom Photo Necklace

SHIPPING POLICY

EM has a 7-day return policy, which means you have 7 days after receiving your item to request and return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@ebonymonique.com. If your return is accepted, we’ll send you return shipping information (you are responsible for shipping return cost), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@ebonymonique.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

All garments must be returned as it was shipped to you, free of Smoke, Odors, Makeup, Deodorant, Pet Hair, Snags and Rips.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, handmade, sunglasses  or personalized items), and personal care goods (such as beauty products). We also do not accept returns for our Sun glasses , Shape wear, or garments collections. Hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.